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What You Agree To When You Open an Account

These terms set out the rules that apply to your account on rajawin link — covering how you access the lobby, how deposits and withdrawals work through DANA, OVO, and GoPay, and what we expect from both sides.

DANA, OVO, GoPay deposits coveredAccount access rulesWithdrawal conditionsFair use policyContact and dispute path
rajawin link What You Agree To When You Open an Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and transaction history are handled with care. We keep records of all deposits and withdrawals — including those made via DANA, OVO, and GoPay — for the period required by applicable law in your eligible region. You can request a summary of your account activity or ask us to update personal details by contacting support through live chat or email.

Data Retention

We hold your account and transaction records for as long as required by applicable law in your region. You may request a copy of your data through the account help center at any time.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure how pages are used. You can adjust cookie settings through your browser without losing access to your account.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If you notice any unexpected activity, contact us immediately via live chat so we can secure the account.

Change Requests

To update your registered DANA, OVO, or GoPay wallet details, submit a request through email support with your account ID. Changes are verified before they take effect to protect your funds.

CONTACT CHANNELS

Reach Us About Your Account Terms

Live Chat For questions about how these terms apply to your account, our live chat team is available around the clock. Start a chat directly from your account dashboard.
Email Support Send a written query about account terms, wallet verification, or dispute requests to our support email. We aim to respond within one business day.
Account Help Center The help center inside your account covers term-specific questions — from how DANA deposits are processed to how withdrawal verification works step by step.

Questions About These Terms, Answered

Here are the questions we hear most often about how rajawin link's terms work in practice — from payment rules to account closure rights and what happens when you dispute a transaction.

Yes. The same account terms apply regardless of which e-wallet you use. Each payment method has its own processing steps, but the rules around deposits, withdrawals, and account conduct are consistent across all three.

We will notify you of material changes by posting an update notice in your account dashboard. Continued use after the effective date means you accept the revised terms. You may close your account before changes take effect if you disagree.

Any balance held at the time of suspension is frozen pending review. We will assess the account under our standard dispute process and communicate the outcome to your registered contact within a reasonable period.

Contact our support team via email or live chat with your account ID. We will provide a summary of your transaction and account data within the timeframe required by applicable law in your eligible region.

Access and eligibility depend on local law in your specific region. Where the service is available, the same account terms apply. We do not differentiate terms by city, but local law may affect which features are accessible to you.

Open a dispute request through live chat or email support as soon as you notice the issue. Include your account ID and the transaction reference shown in your OVO, DANA, or GoPay app so our team can investigate promptly.